DELIVERY COSTS

Fixed rate delivery – $230.

DELIVERY TIMES

3-7 days.

REFUND / RETURNS POLICY

  • As our product range is usually made custom order, any refund case must be assessed by management.
  • Goods will not be accepted for credit unless returned in a resalable condition within 7 days of supply and relevant documents provided as proof of purchase i.e. Tax Invoice.
  • All authorised returns may be subject to a 15% handling fee
  • All costs incurred for the return of goods to the site of dispatch are at the purchaser’s expense.
  • Goods must remain in original packaging and in original condition free from any damage. All custom made products which have been ‘made to order’ i.e. non – stock items that have been accepted by the buyer in good condition are non-returnable.
  • True Blue Roofing Pty Ltd reserves the right to decline any return of goods.
  • Manufacturers return policy will apply for each individual product.
  • No refunds will be given – goods can only be exchanged for other products of equal value less any costs for return of original products.
  • In the event that the supplied materials / goods are defective or faulty, liability is limited to replacement of defective material only. Any consequential loss, however caused will not be accepted by True Blue Roofing.
  • If a product is damaged on delivery, then you should refuse to take receipt of the goods and notify us immediately on 0407 558 212.
  • The delivery fee will not be refunded when the products have been delivered, unless they are being returned because they were damaged at time of delivery.

Please contact us or call 0407 558 212 for any queries.

IMPORTANT

  • Ownership of the goods transfers to you when you receive the goods and sign for them. Goods must be inspected prior to signing.  After you have accepted the goods via signing for them, returns are not accepted.  If nobody is available to inspect the goods at the time the goods are delivered, no responsibility is taken for any damaged goods.

UNLOADING OF DELIVERIES

  • True Blue Roofing only deliver goods ordered through the site to a location where we provide delivery services.
  • Unattended delivery sites – where a delivery is to site and the customer / receiver is not in attendance to unload, our driver will endeavour to unload the order as close to site as possible. In these instances, True Blue Roofing Pty Ltd will not accept claims for damage to product during unloading or claims for pilfering / shortages of part or all of the delivery made.
  • Dates and times quoted for delivery are estimates only and any delay in these timeframes does not entitle the customer any claim.
  • No liability is accepted for damage caused by a delivery vehicle entering premises on customer request.